about us

Chief Operating officer

Lacey A. Hart

MBA, PMP
Chief Operating Offier,
Organizational Change Management Faculty

Ms. Hart is a proud farm wife, mother and business professional with over 20 years of deep experience in health care delivery disruption, 10 years of IT innovation & product development, and 5 years enabling start-up ventures. With a high-degree of business acumen and competencies in strategic planning, operational quality improvement, program & project management excellence, she has a proven-track record of practical solutions.

While racking up requisite education (MBA) and certifications (PMP), she maintains a firm belief in right sizing solutions that take into account cultural readiness, domain/industry needs, and collaboration to enable her teams & clients to blaze ahead with sustainable results. She has managed hosts of multi-million dollar research programs including the U.S. Department of Health and Human Services/Office of the National Coordinator for Healthcare IT (ONC) Strategic Health IT Advanced Research Projects (SHARP) on Secondary EHR Data Use and the Southeast Minnesota Beacon Community grant, the National Institutes of Health/National Human Genome Institute–funded consortium of biorepositories linked to medical records (eMERGE), National Cancer Institute (NCI) caBIG projects, and Center for Medicare and Medicaid Innovation (CMMI) Health Care Innovation Awards.

Ms. Hart has a passion for accelerating advances in business improvements and health-delivery at an infectious rate. Don’t let her size fool you; her TPSI (talent per square inch) is truly off the charts. She approaches all endeavors with a passion for learning and improving. She drives to help others to succeed, freely sharing her experiences and not afraid to roll up her sleeves to dive into dirty work.

MBA, Marketing and Project Management

      American InterContinental University  

PMP, Certified Project Management Professional

      Project Management Institute, Newtown Square, PA

BBA, Bachelor of Business Administration

      American Intercontinental University

AA, Associate of Arts

      Rochester Community College

CFO/COO & Co-Founder

      HB Healthcare Safety, SBC, 2015-Present

Program Director / Sr. Project Manager (Supplemental)

      Mayo Clinic, 2014-Present

Founder and Consultant

      Morning Tide Consulting, 2014-Present

Co-Founder & Healthcare Delivery Excellence Advisor

      Ingenium Healthcare Advisors, 2015-Present

Vice President – Strategic Planning & Delivery

      Brandix i3, 2014-2015

Director – PMO & Program / Sr. Project Manager

     Mayo Clinic, 2008-2014

Sr. Systems Specialist, Human Resources

     Mayo Clinic, 1997-2008

Sr. Process and Planning Analyst, Human Resources

      Mayo Clinic, 1997-2008

Connect, Design and Enable (CoDe) Grant Award Recipient

      2016

Honored Member

      Worldwide Who’s Who Registry of Executives, Professionals and Entrepreneurs, 2014-2015

Distinguished Service Award

      Minnesota E-Health Initiative, MN Department of Health, 2014

Prestigious Awarded for Excellence in Business Services

       2014

VIP Woman of the Year

      National Association of Professional Women, 2014

Certificate of Recognition

      Office of the National Coordinator for Health Information Technology, 2013

Excellence Through Teamwork Award

     Mayo Clinic, 2012

Strategic Health IT Advancement Research Projects Grants and Project Management Award       

      U.S. Department of Health and Human Services, 2011

EHR vs CRM: Different but Better Together! Lacey LA. 2018. View Here

Balancing the Forces: CRM is the Missing Link in Healthcare Delivery Lacey LA. 2018. View Here

The Southeastern Minnesota Project for Community-driven Health Information Technology: Origins, Achievements, and Legacy. Chute CG, Hart LA, Alexander AK, Jensen DW. 2014. View Here

Normalization and standardization of electronic health records for high-throughput phenotyping: the SHARPn consortium. Pathak J, Bailey KR, Beebe CE, Bethard S, Carrell DC, Chen PJ, Dligach D, Engle CM, Hart LA, Haug PJ, Huff SM, Kaggal VC, Li D, Lui H, Marchat K, Masaz J, Miller T, Oniki TA, Palmer M, Peterson KJ, Rea S, Savova GK, Staci CR, Sohn S, Solbrig HR, Suesse DB, Tao C, Taylor DP, Westberg L, Wu S, Zhuo N, Chute CG. 2013. View Here

A brief Patient-Reported Outcomes Quality of Life (PROQOL) instrument to improve patient care. Ridgeway JL, Beebe TJ, Chute CG, Eton DT, Hart LA, Frost MH, Jensen D, Montori VM, Smith JG, Smith SA, Tan AD, Yost KJ, Ziegenfuss JY, Sloan JA. 2013. View Here

Increasing availability to and ascertaining value of asthma action plans in schools through use of technology and community collaboration.Hanson TK, Aleman M, Hart LA, Yawn B. J Sch Health. 2013. View Here

Southeast Minnesota Beacon Develops Asthma Management Toolkit for SchoolsHart LA. 2012. View Here

Building on partnerships: harnessing technology; community perspectivesHart LA, Jensen D, Donnal T, Knoebel E, Williams L. 2011. View Here

The SHARPn project on secondary use of Electronic Medical Record data: progress, plans, and possibilities. Chute CG, Pathak J, Savova GK, Bailey KR, Schor MI, Hart LA, Beebe CE, Huff SM. 2011. View Here

About Us

Renewing the Spirit of
Care Delivery

We at HBHS want to humanize the process of taking care of humans. Providers are drowning in overpowering systems, policies & procedures that prevent them from truly focusing on the care recipient. Healthcare, in particular, is buried in government mandates, counting & trending adverse events, malpractice suits & adversarial peer review. By designing practical solutions & reliable systems that support providers, we can get back to the human side of caring for others.

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Interested? Keep exploring, follow us on social media, or contact us on how to get started!

HB Healthcare Safety® is a Social Benefit Corporation offering systems-improvement & technology resources to reduce the harm caused by care delivery. We believe that no one should ever suffer or die as as the result of system or process failures in care delivery.

Copyright of HB Healthcare Safety®, SBC 2019.

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