Your Instructor
Jeanne M. Huddleston, MD, MS, FACP, FHM spent three decades as the person her organization sent when an improvement problem would not move — Mayo Clinic's first hospitalist, asked in 2003 to fix mortality, and the author of the seven-step case review method she trained every reviewer in herself for more than two decades.
She obtained a master's degree in industrial engineering, in her late forties, and used it to do something no one else has done with this problem: she analyzed every improvement initiative she had led, joined, or watched fail, and determined what separated the ones that sustained improvement from the ones that did not. The tools were rarely the difference. Instead, it was the project team's ability to navigate the organizational complexities and culture while engaging in changing human behavior. From thirty years of doing this work, Dr. Huddleston designed this curriculum to help every team excel using a repeatable success path and framework — the QI Operating System™.
She is past President of the Society of Hospital Medicine and a Harvard Macy Scholar in both the Educator and Leadership programs. She was in the first fellowship class of the AHA/ASHRM Patient Safety Fellowship, a year-long intensive on leading safety initiatives. Dr. Huddleston is Co-Founder and Chief Executive Officer of HB Healthcare Safety, SBC, an AHRQ-listed Patient Safety Organization, and Founder of Influence Ignited!, LLC.