Failed Safety Methods Can Feel Defeating
As healthcare quality leaders, you strive for improved patient safety outcomes. Yet despite your dedication, traditional methods continue to fail in reducing poor patient outcomes, leaving you feeling helpless and defeated.
Our Mission
To end suffering caused by healthcare delivery by empowering organizations with proactive safety solutions that restore integrity to the profession.
Founded with Purpose
Established in 2015 through Mayo Clinic Ventures by Dr. Jeanne M. Huddleston and Lacey A. Hart, HB Healthcare Safety is proud to be a Social Benefit Corporation. This structure reflects our commitment to prioritize social impact alongside business success measuring our value not just in revenue, but in lives saved and systems improved.
Because We’ve Been There
We’ve cared for many patients and felt the anguish of losing someone when we knew better processes could have saved them. That’s why we created a solution—because we know change is possible, and lives depend on it.
Our Vision
To revolutionize healthcare safety by identifying and fixing broken processes before they harm patients, making preventable deaths and injuries a thing of the past.
A Proven Path Forward
Our peer-reviewed methods, developed at Mayo Clinic, are trusted by facilities from the VA (Veterans Affairs) to community hospitals across the world. We partner with you to identify problems and implement lasting solutions that transform healthcare delivery.
Guided by Our Core Values
Patience
Taking the time to understand root causes
Presence
Being fully engaged with our partners
Generosity
Sharing knowledge that saves lives
Grace
Supporting teams through transformation
Grit
Persisting until we achieve real change
Three Steps to Revolutionizing Patient Safety
Join a community of healthcare professionals committed to saving lives through proven methods and lasting change.
1. Collaborate with Us
Partner with our team to identify and fix broken processes that impact patient safety outcomes.
2. Implement Lasting Change
Turn insights into action through proven case review methods supported by our software and team.
3. Save More Lives
Build a culture of reliable improvement that enhances patient safety and makes your facility a leader in healthcare quality.
Meet Our Team
Jeanne M. Huddleston, MD, MS, FACP, FHM
CEO & Founder
Jeanne’s Bio
A Professor of Medicine and past President of the Society of Hospital Medicine, Dr. Huddleston founded Hospital Internal Medicine at Mayo Clinic and pioneered the Mayo Clinic 100% Mortality Review System. With deep expertise in translating industrial and systems engineering principles to healthcare delivery, she leads our mission to improve safety and reliability in healthcare experiences for all patients and frontline teams.
Andrea Kilen, MHA
Director of Operations
Andrea’s Bio
With over 15 years of healthcare leadership experience, Andrea serves as Director of Operations and Administrator for Mayo Clinic’s Office of Patient Experience. Her passion for patient service and quality improvement strengthens our operational excellence and strategic development.
Kristi Harsh, RN
Manager of Quality and Experience
Kristi’s Bio
With over 25 years of nursing experience, Kristi transitioned from direct care to leadership, focusing on patient safety and harm mitigation. She guides collaborators through COI2L™, educates and coaches site admins, and improves the collaborative Safeware experience. Her heart for people drives our mission to enhance care delivery experiences.
Daniel Whitford, MS
Manager of Data Analytics & Director of Data Integrity and Privacy
Daniel’s Bio
Daniel aggregates collaborator case review data and transforms it into actionable learning. His background in developing prediction models at Mayo Clinic’s Center for the Science of Healthcare Delivery, combined with his M.S. in Biostatistics, brings crucial analytical expertise to understanding and preventing healthcare failures.
Donna Lawson
Research Coordinator
Donna’s Bio
Bringing extensive research experience from her 23-year tenure establishing Mayo Clinic’s Hospital Internal Medicine research department, Donna coordinates our research initiatives. Her passion for advocacy and caring for people with disabilities adds invaluable perspective to our patient-centered approach.
Alyson Johnson
Executive Assistant to the CEO
Alyson’s Bio
As Executive Assistant to the CEO, Alyson plays a vital role in supporting leadership and streamlining operations. Her dedication to creating efficiencies and driving strategic objectives forward helps maintain our organizational momentum in transforming healthcare safety.
The Choice Is Yours
You can remain trapped by ineffective methods, knowing lives are at stake, or become an empowered champion and save lives.
