The Process

Save More Lives with a Process That Works

Traditional healthcare review methods miss 80% of improvement opportunities. Our proven framework uncovers hidden system vulnerabilities and empowers your team to create lasting change.

A Proven Framework Born From Experience

Developed by a multidisciplinary team at Mayo Clinic and refined across 100+ hospitals, our COI2L™ (Continuous Organizational Innovation, Improvement, and Learning) framework transforms how healthcare organizations identify and solve system failures. We guide you through meaningful change that empowers your frontline staff and saves lives.

Your Journey to Transformational Change

Step 1: Commit to Transform

We help you build the foundation for lasting change by aligning your organization around a shared mission. Like you, we understand that every statistic represents someone’s loved one.

• Define clear goals that resonate with your teams
• Establish leadership support and strategic alignment
• Create psychological safety for an honest evaluation

Step 2: Prepare & Align Your Organization

Drawing from experience across leading healthcare institutions, we help you assemble and prepare the right teams to drive meaningful improvement.

• Align to organizational strategic and operational plans
• Select patient cohorts that matter most to your organization
• Build multi-disciplinary teams that break down silos

Step 3: Learn Through Our Safety Learning System®

Our systematic approach, developed over 14 years at Mayo Clinic, reveals the invisible barriers keeping your teams from delivering their best care.

• Perform case reviews and hold consensus meetings to transform insights into actionable improvements
• Uncover system vulnerabilities through expert clinical case reviews
• Foster collaborative learning across departments and disciplines

Step 4: Innovate & Improve Patient Care

We guide you in turning insights into targeted solutions that make a real difference in patient outcomes using CCT and FMEA (or other appropriate tool).

• Identify patterns that traditional reviews miss
• Design practical solutions that work in the real world
• Implement changes that stick

Step 5: Disseminate Knowledge

Create lasting cultural change by sharing insights effectively throughout your organization using Intentional Knowledge Dissemination (IKD).

• Celebrate improvements and wins
• Build bridges between departments
• Foster continuous learning

Powered By Technology That Serves Your Mission

A powerful methodology requires software that can keep up. Healthcare Safeware® was built by clinicians who understand your daily challenges, turning our proven process into actionable workflows that drive real change. Our secure platform guides teams through every step while meeting the highest security standards.

• Intuitive workflows that respect clinical time
• Real-time collaboration tools that break down silos
• Analytics that tell the story behind the numbers
• FedRAMP-authorized IT security you can trust

Expert Partners Every Step of the Way

Transforming healthcare safety isn’t a one-time event—it’s an ongoing journey of discovery and improvement. Through regular collaborative sessions, leadership meetings, and just-in-time coaching, we ensure your teams have the support they need when needed. You gain more than a process; you join a community of healthcare leaders dedicated to saving lives.