Save More Lives with a Process That Works

Our proven framework uncovers hidden system vulnerabilities and empowers your team to create lasting change.

80%

of improvement opportunities are missed by traditional healthcare review methods.

A Proven Framework Born From Experience

Developed by a multidisciplinary team at Mayo Clinic and refined across 100+ hospitals, our COI2L™ (Continuous Organizational Innovation, Improvement, and Learning) framework transforms how healthcare organizations identify and solve system failures. We guide you through meaningful change that empowers your frontline staff and saves lives.

Safety Learning System®: HBHS’s structured case review methodology, developed over 14 years at Mayo Clinic.
COI2L™: Continuous Organizational Innovation, Improvement, and Learning. HBHS’s proprietary 5-step framework.

Your Journey to Transformational Change

The COI2L flywheel: Commit, Align, Learn, Innovate and Improve, and Disseminate, circling continuous communication and learning at the centre, with meaningful improvements as the outcome. — The COI2L™ framework, from commitment through to disseminating what you learn.

01 Commit to Transform

We help you build the foundation for lasting change by aligning your organization around a shared mission. Like you, we understand that every statistic represents someone’s loved one. That’s why we prioritize Continuous Organizational Innovation, Improvement, and Learning, so that change isn’t just a one-time initiative but a sustainable process.

Define clear goals that resonate with your teams
Establish leadership support and strategic alignment
Create psychological safety for an honest evaluation

02 Prepare & Align Your Organization

Drawing from experience across leading healthcare institutions, we help you assemble and prepare the right teams to drive meaningful improvement.

Align to organizational strategic and operational plans
Select patient cohorts that matter most to your organization
Build multi-disciplinary teams that break down silos

03 Learn Through Our Safety Learning System®

Honor the lives of your patients, and the people who cared for them. Our systematic approach, developed over 14 years at Mayo Clinic, helps you fully understand each experience so you can create meaningful, lasting change.

Perform case reviews and hold consensus meetings to transform insights into actionable improvements
Uncover system vulnerabilities through expert clinical case reviews
Foster collaborative learning across departments and disciplines

04 Innovate & Improve Patient Care

We guide you in turning insights into targeted solutions that make a real difference in patient outcomes using CCT and FMEA, or another appropriate tool.

Identify patterns that traditional reviews miss
Design practical solutions that work in the real world
Implement changes that stick

05 Disseminate Knowledge

Create lasting cultural change by sharing insights effectively throughout your organization.

Celebrate improvements and wins
Build bridges between departments
Foster continuous learning

Powered By Technology That Serves Your Mission

A powerful methodology requires software that can keep up. Healthcare Safeware® was built by clinicians who understand your daily challenges, turning our proven process into actionable workflows that drive real change. Our secure platform guides teams through every step while meeting the highest security standards.

Intuitive workflows that respect clinical time
Real-time collaboration tools that break down silos
Analytics that tell the story behind the numbers
FedRAMP-authorized IT security you can trust

Explore Healthcare Safeware®

Expert Partners Every Step of the Way

Transforming healthcare safety isn’t a one-time event. It’s an ongoing journey of discovery and improvement. Through regular collaborative sessions, leadership meetings, and just-in-time coaching, we ensure your teams have the support they need when needed. You gain more than a process; you join a community of healthcare leaders dedicated to saving lives.