"We are identifying opportunities that, because there was no negative impact on the patient, may not have ever been recorded or reported. We all know, it may not impact one patient at that particular time but it’s important to note because we don’t know what’s going to happen with the next patient."

"What we had noticed over a period of time was that the depth of the case was being lost and so when there were opportunities, those were often missed because we focused solely on the patient dying rather than what we could have learned from the death of that patient."

"Coming as an engineer into healthcare, I am always looking for ways to teach people about how to use data to make impactful decisions and to further the progress of healthcare improvement. Using SLS, it has allowed me to leverage the engineering principles that I want to teach in a way that is already packaged for clinicians."

"We are actually learning together from a department and division perspective but also from an interdisciplinary perspective and I think that people see that their lens did not provide them the biggest picture."