Education, Coaching, & Training
Start on a Journey of Meaningful Learning with HBHS
We're Here to Help You Every Step of the Way
HB Healthcare Safety® will work closely with your organization to develop a personalized education, training, and coaching (ETC) program for your organization. These services will help your organization to better implement and carry out the Safety Learning System® and Continuous Organizational Innovation, Improvement, and Learning (COI2L™️) solutions for quality improvement.
From the very first steps of recruiting your SLS team to disseminating case review findings after months of reviews, HBHS will be with you every step of the way! All Education, Coaching, and Training (ETC) options will be offered through a combination of online coursework with our Learning Management System (Thinkific), virtual calls on Microsoft Teams, and virtual office hours when necessary.
Education
Learn why a systems engineering approach is needed, how to adopt systems thinking, and your personal 'why' in doing this work.
Coaching
Gain certification in our 7-step case-review methodology and learn to talk about the toughest cases among colleges across your organization.
Training
Admins and SLS leadership will be offered coaching on change management, data analysis, and intentional knowledge dissemination.
ETC Options for Collaborative Members
SLS Online Training for 2024
Site Admin Training
4-5 one-hour sessions scattered throughout ETC Program
Format: Prerequisite online courses through Thinkific & Microsoft Teams Calls
- learn the technical skills to facilitate case review workflow in Healthcare Safeware®
- gain an understanding of site admin roles and responsibilities
Case Reviewer Training
1.5 Hours
Format: Prerequisite online courses through Thinkific & Microsoft Teams Calls
- compare and contrast SLS with classic case reviews for RCAs
- describe implications of our splitters not lumpers approach
- perform 7-step review methodology
- identify opportunities for improvement (OFIs) in practice case reviews
Committee Leadership Facilitation Training
Two 1 hour sessions
Format: Prerequisite online courses through Thinkific & Microsoft Teams Calls
- learn and honor the Chatham House Rule
- understand how to create a safe space for open discussion
- articulate importance of consensus for finalizing a case's OFIs
- role-play consensus and facilitation scenarios
Cluster & Common Thread Initiation Pt 1
1-1.5 hours
Format: Microsoft Teams Call for large groups; breakout rooms for small groups; homework for each site; office hours provided between training sessions.
- recognize clusters of patients from Pareto analyses
- identify common threads within clusters
- discover common process breakdowns within a cluster
- identify common characteristics within a cluster
Cluster & Common Thread Resolution Pt 2
1-1.5 hours
Format: Microsoft Teams Call for large groups; breakout rooms for small groups.
- derive QI design parameters from commonalities discovered
- translate design parameters into a briefing document
- prioritize quality improvement initiatives for meaningful change
Intentional Knowledge Dissemination Pt 1
1 hour
Format: Microsoft Teams Call for large groups; breakout rooms for small groups; homework for each site; office hours provided between training sessions.
- list audiences that benefit from SLS knowledge gained
- purpose learning objectives
- propose frequency & timing of communication
- articulate approach for constructing communication plan
Intentional Knowledge Dissemination Pt 2
2 sessions, 1 hour each
Format: Microsoft Teams Call for large groups; breakout rooms for small groups.
- finalize learning objectives
- determine optimal frequency & timing of communications
- prioritize education and communication plan initiatives
SLS Leadership Making Meaningful Change
1.5 hours
Format: Microsoft Teams Call for large groups; breakout rooms for small groups.
- define COI2L™️ for health
- organize sites by maturity model and determine next steps
- identify strategic initiative from SLS for next year / revolution
Understand the Basics
Thinkific
Thinkific serves as our Learning Management System. It hosts a wide variety of online courses that will give you the foundational knowledge of our solutions and your responsibilities in making them come to life at your organization.
Get Personalized Instruction
Virtual Calls
Virtual calls over Microsoft Teams will be held for all training sessions listed above to cover more specialized course material. Personalized instruction will be given depending on your needs.
Dive into the Details
Virtual Office Hours
Virtual office hours are offered for organizations that are in transition periods or have been given homework. These office hours are the time to meet one-on-one and get answers on the smallest of details.
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Start on your journey towards care free
from harm today!
